Check the status of a case

If you have contacted support - either by our support form or by email - you will have received a ticket id by email.

This will be the case number followed by some letters that only you will have received, e.g. 123_ABCDEFG

You can check on the status of a case by entering in this ticket here:
 

Ticket:

This will open a new browser window to redirect you to our case management system.